Shipping & delivery

Every Glückino order is printed after you place it, then sent your way with tracking. Here’s what happens between “Add to cart” and your front door.

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Printing

Usually 3 to 6 business days. Your item is printed, checked and packed just for you.

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On the way

Usually 3 to 7 business days with USPS, UPS, FedEx, DHL eCommerce or a similar carrier.

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At your door

Most orders arrive 6 to 13 business days after you order. Business days are Monday to Friday, not counting holidays.

Where we ship

We ship to addresses in the United States for now. If you’re somewhere else, we hope to come visit soon.

A few things take a little longer

LED mouse pads are made by a specialty maker overseas and take about 2 to 4 weeks, so order those early if they’re a gift. Everything else follows the timeline above.

Tracking

We email you tracking as soon as your order leaves the print shop. Our friends are made by a few different print partners, so a bigger order can arrive in more than one box. Each box gets its own tracking, so check all of your shipping emails if something seems to be missing.

What shipping costs

Free shipping on orders of $99 or more. Under $99, shipping is a flat $8.99 for the whole order, however many things are in it.

The free shipping kicks in on your cart total after any discount or clovers, and you’ll see it at checkout before you pay. You only pay shipping once, even when a bigger order arrives in more than one box.

Little deals

Treat yourself to $149 or more and get 10% off, on top of free shipping. 🍀 It shows up in your cart by itself.

One discount per order. Have a discount code? You get whichever takes more off: your code or the 10% at $149. Two codes can’t be combined either; the bigger one stays. Free shipping from $99 and your Lucky Club clovers still count on top.

Psst, there’s a hidden Glückino. Pick any 3 different things (different designs, colors or sizes all count) and a secret Glückino sticker comes free with your order. He isn’t sold anywhere, and he only sticks around for a while before someone else takes his turn. 🤫 Tiny clover

Holiday gifts 🎄

Shopping for Christmas? We suggest ordering by Thursday, December 3. Carriers get very busy in December, so the earlier the better. LED mouse pads take longer to make, so order those by Thursday, November 19. The gift guide is a good place to start. Sending it straight to someone? Every order is gift-ready: there are no prices in the box, and your order email comes with a free goodie bag of little surprises to print and keep.

Changing or canceling an order

Email us within 1 hour of ordering. After that, your order is usually already being printed and can’t be changed or canceled.

Picking the right size

Every tee, long sleeve, hoodie and sweatshirt, plus our kids and baby clothes, has a 📏 Size guide button next to the price. The easiest trick is to lay a favorite piece from your closet flat and compare. Because everything is printed just for you, we can’t take returns or exchanges for size, color or a change of mind.

Damaged, wrong or lost

If something arrives damaged, misprinted or isn’t what you ordered, email us within 14 days of delivery with a photo and we’ll make it right: a free replacement, or a refund if we can’t replace it. That’s the Lucky Promise. Lost package? Let us know no later than 21 days after the estimated delivery date. All the details are in our Refund and Returns Policy.

Questions?

We’re happy to help. Send us a message and we’ll get back to you within 1 to 2 business days.